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por fabricio.fagundes publicado 06/09/2019 10h07, última modificação 20/04/2021 11h58

The Ombudsman’s Office receives reports, complaints, compliments, criticisms and suggestions on services provided by ANAC. Demonstrations are analyzed for the purpose of identifying potential improvements in internal processes and in the services provided by the Agency.

People who have had services provided by the Agency can evaluate the quality of each service requested and completed through ANAC's Satisfaction Survey on Services.

User service telephone channel: 163, option 2 (english). 

For electronic registration and follow-up of manifestations, access the page of the Ombudsman's Office (available in Portuguese only).

registrado em: Ombudsman