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por fabricio.fagundes publicado 30/05/2018 18h38, última modificação 20/04/2021 12h19

ANAC emphasizes transparency, encouraging social participation and offering predictability regarding the development and revision of regulations. 

  • The Board of Directors takes decisions during scheduled public meetings, with a previously decided agenda.
  • These public meetings are transmitted in real time and available on the Internet.
  • Annual Report to the Federal Court of Accounts.
  • Annual Report to the Ministry of Transport, Ports and Civil Aviation.
  • The Consultative Council meets each three months and is composed of the main representatives of the sector.
  • Regulations that affect the rights of regulated entities and consumers or that cause economic impacts are submitted to public hearing and to a Regulatory Impact Analysis.
  • 24-hour support, calls handled in Portuguese, English and Spanish.
  • Website available for the registration of complaints, suggestions, commentaries, denunciations 
  • Ombudsman