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por fabricio.fagundes publicado 30/05/2018 18h38, última modificação 30/05/2018 18h38

Carry-on Luggage

The passenger can transport carry-on luggage weighting up to 10 Kg free of charge.  The passenger should carry valuable items such as documents, cash, jewels as well as fragile items and electronics on board.

For safety or aircraft capacity reasons, the air carrier may restrict the weight as well as the contents of the carry-on luggage. This must be informed in the contract. Passengers must be aware of this type of information.

It is forbidden to carry sharp or perforating objects such as knives and scissors in the hand luggage. These items can only be carried in checked baggage. For international flights, each liquid container must not exceed 100ml. Other restrictions may apply. If there are any doubts about any specific item  the passenger wants to carry, the airline should be contacted.

Avoid packing valuable items, such as jewelry, money, and electronics (cell phones, notebooks, camcorders, etc.) in the checked baggage. These items should preferably be carried in the hand luggage.


Checked baggage allowance

After the issuance of Resolution No. 400/2016, airlines can sell air tickets with different checked baggage allowances or even without any baggage allowance, for passengers who choose not to use this service.  Contract rules are valid for all tickets purchased, especially the rule regarding baggage allowance. Therefore, when comparing ticket prices, passengers must be aware of what is  offered by the airline. It is also important to pay attention to weight, dimensions, and quantity of checked baggage allowed for each type of fare.

Some restrictions may apply to items to be carried in checked baggage. Explosive, flammable or toxic substances are some examples of forbidden items. If in doubt about any specific item, the passenger should consult the airline.


Lost baggage

In case of baggage loss, the passenger must inform the airline immediately. This should be done at the baggage claim area or at a place indicated by the airline showing the checked baggage receipt.  After finding the baggage, the airline must deliver it at the address informed by the passenger.

The airline must return the lost baggage to the passenger in up to 7 days for national flights and 21 days for international flights. If the passenger does not receive the baggage within the stipulated deadlines, the airline has up to 7 days to indemnify the passenger. 

In case of baggage loss, the passenger shall receive a refund to cover expenses while away from his/her residence. The airline is responsible for stipulating the form and daily limits for refunds. The airline has up to 7 days to pay for refunds after the passenger presents the receipt. 


Baggage damage/violation

In case of baggage damage, the passenger should register a formal claim with the airline preferably at the disembarkation area before leaving the airport.  The formal claim must be registered up to 7 days after disembarkation.

The airline must repair the damage or replace the baggage. In case of baggage violation, once the loss is proven, the airline must indemnify the passenger.


Baggage theft

In case of baggage theft, the passenger should register a formal claim with the airline. The airline is responsible for the baggage from the time of check-in until the passenger receives it back. Furthermore, the passenger should register a police report, so the case can be investigated.