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Ticket and Boarding Documents

by fabricio.fagundes published May 30, 2018 06:38 PM, last modified May 30, 2018 06:38 PM

Purchase

Passengers may buy air tickets directly in the airline website, in travel agencies or stores. The total price of the airline ticket must be presented at the end of the search performed by passengers (including all fees, airport taxes and other governmental taxes). 

The price of the airline ticket may vary according to the channel used for sale, such as the Internet, stores, airport ticket counter and travel agencies and it is forbidden to charge for its issuance due to the channel used.

 All information about air transport services and rules  by the airlines must be in Portuguese, in a clear and objective way to the passenger in their physical stores, in the electronic addresses (websites) and by telephone. Always request for these rules in writing form.

You are not required to buy any optional service that airlines could offer during the online ticket purchase. The travel insurance, comfort seat and extra luggage, for example, are optional services and may not come pre-selected. Passengers must actively select optional services and airlines must present their costs separately from the ticket price.

 

Filling in data and name correction

During the purchase process, be careful and do not make any mistake when filling in name and personal information because, for security reasons, a passenger may be prevented from continuing the travel in case of inconsistency of information.

For domestic or international flights, the passenger can request the correction of data with no additional charge before the check-in. After receiving your ticket receipt and at your earliest convenience, check all the data. If you notice a mistake in the spelling of your name, notify the airline as soon as possible.

In case of international trips that include more than one airline, the passenger may be charged for the correction.

 

Air transport contract

Before completing the online purchase, the passenger will have access to the summary of all information concerning the contracted service. The contract will also contain information regarding rebooking and cancellation charges and refund policies, among others. The purchase will only be concluded if the passenger reads and accepts the terms. Information about other services offered by the airline will be available at its website.

 

Ticket receipt

After buying the airline ticket, the passenger will receive a ticket receipt that must contain:

  • The total price of the airline ticket (in Brazilian reais);
  • No-show, rebooking and refund policies, including fees applied;
  • Connection time and changes of airports (if applicable);
  • Baggage policies (if applicable);
  • The name of the passenger;
  • Time and date of the flight;
  • Boarding time;
  • Purchased services and optional items (if applicable);
  • The expiration date of the ticket.

 

Cancelation within 24 hours

 

After receiving the ticket receipt, the passenger may cancel the purchase within 24 hours, without additional charges, at least 7 days before the flight. 

After 24 hours, the passenger can reschedule the flight or ask for a refund, subject to penalties and  payment of fare difference, as applicable.

 

Personal Documentation needed for check-in and boarding

When preparing for the trip be careful and check all the necessary personal documentation required for check-in and boarding, including documentation for companions and especially minors. For international flights, also check requirements regarding vaccines and rules for the stay in the country of destination.  Please find below the list of documents for embarkation:

Domestic Flights

  • Brazilian Adults
  • Brazilian Children (up to 12 years old incomplete)
  • Brazilian Teenagers (between 12 and 17 years old)
  • Foreigners (any age)

 

International Flights

  • Brazilian Adults
  • Brazilian Children and Teenagers (between 0 and 17 years old)
  • Foreigners (any age)

Important! The student ID card is not an identification document valid for boarding.

For domestic and international boarding of minors, it is advisable to contact the airline in advance and check what the Children and Juvenile Statute prescribes, in addition to the requirements of the Juvenile Court of the place of embarkation.  In cases of divergences from ANAC regulations, rules defined by the Court of Justice shall prevail.

Brazilian Adults (domestic flights)

Civil identification document, with full faith and credit and validity throughout the Brazilian territory (Examples: identity card - ID, Driver´s License, and Social Security Card); or

Certified copy of the civil identification document; or

A valid Police Report, in cases of theft, robbery or loss of documents.

Brazilian Children – Domestic Flights (up to 12 years old  incomplete)

Accompanied by parents or guardians - article 83 of the Children and Juvenile Statute:

Birth Certificate (original or a certified copy) or civil identification document with photo (such as ID or passport), with full faith and credit and validity throughout the Brazilian territory; and
b. Document proving filiation  or bond with the person responsible for the child/children.

 

Accompanied by grandparents or relatives older than 18 years old, or third degree relatives (brothers and uncles/aunts) - article 83, § 1 b, 1, of the Children and Juvenile Statute:

Birth Certificate (original or a certified copy) or civil identification document with photo (such as ID or passport), with full faith and credit and validity throughout the Brazilian territory; and
b. Document proving filiation or bond with the person responsible for the child/children.

 

Accompanied by a person of legal age ( not parents or guardians) - article 83, § 1, b, 2, of the Children and Juvenile Statute:

Birth Certificate (original or a certified copy); or civil identification document with photo (such as ID or passport), with full faith and credit and validity throughout the Brazilian territory; and

Extrajudicial authorization signed by father, mother or other legally responsible person.

 

Unaccompanied by parents, responsible person, relatives or other authorized persons of legal age - article. 83of the Children and Juvenile Statute:

Birth Certificate (original or a certified copy); or civil identification document with photo (such as ID or passport), with full faith and credit and validity throughout the Brazilian territory; and

Extrajudicial authorization (valid for a maximum of 2 years, according to judicial authorities).

 

Important! Remember that no child (0 to 12 years old) can travel alone. Some airlines offer travel-support services for children within the national territory.

Brazilian Teenagers – Domestic Flights (between 12 and 17 years old)  

 Civil identification document with photo (such as ID or passport), with full faith and credit and validity throughout the Brazilian territory; or

Certified copy of a civil identification document; or

A valid Police Report, in cases of theft, robbery or loss of documents.

Foreigners of any age (domestic flights)

Passport or Foreigner´s Identity Card; or

Diplomatic/Consulate Identity Card; or

Other legal travel document according to Decree N. 5.978/2006 or resulting from international agreements signed by Brazil.

Brazilian Adults (international flights)

Valid Brazilian Passport, except to Argentina, Uruguay, Paraguay, Bolivia, Chile, Peru, Ecuador, Colombia and Venezuela, where the Brazilian Identity Card  is accepted;

In case of theft, robbery or document loss another Passport shall be issued. If in a foreign country, the passenger has to contact the Brazilian Embassy or other Brazilian diplomatic representation.

Brazilian Children and Teenagers - international flights (0 to 17 years)

Accompanied by parents or guardians - article 84, I, of the Children and Juvenile Statute and article 1, I, Resolution N. 131 of the National Council of Justice:

Valid Brazilian Passport.

Accompanied by only one of the parents – article 84, II of the Children and Juvenile Statute and article 1, II, Resolution N. 131 of the National Council of Justice (CNJ):

Valid Brazilian Passport; and

Written authorization with certified signatures of both parents; and

Accompanied by third parties of legal age, designated by parents - article 84, I, of the Children and Juvenile Statute and article 1, III, Resolution N. 131 of the National Council of Justice (CNJ):

Valid Brazilian passport; and

Written authorization with certified signatures of both parents.

Important! In case of theft, robbery or loss, another passport shall be issued. If in a foreign country, the passenger has to contact the Brazilian Embassy or other Brazilian diplomatic representation.

It´s important to remember that without previous and judicial authorization, no Brazilian child or adolescent may travel to another country accompanied by a foreigner person that lives abroad, except if:

  • The foreigner is one of the parents of the child or adolescent;
  • The child or adolescent who was born in Brazil is not a holder of a Brazilian nationality.

 

Foreigners of any age (international flights)

Passport; or Civil Identification Document for citizens from Argentina, Uruguay, Paraguay, Bolivia, Chile, Peru, Ecuador, Colombia and Venezuela.

In case of theft, robbery or loss of document it´s necessary to follow the rules of Decree N. 5.978/2006 or to contact the Consulate or Embassy of the passenger’s country.